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SALES CRM • SERVICE CRM • FIELD SERVICE MANAGEMENT

One Powerful CRM Software to Manage Sales, Customer Service & Field Operations

ECCRM is an integrated CRM software solution that helps businesses manage customer enquiries, sales opportunities, service requests and field operations from one connected platform. From capturing the first sales lead to managing customer relationships, coordinating technicians and tracking after-sales service, ECCRM gives your teams the tools and visibility they need to work together more effectively.

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Sales CRM Service CRM Field Service Mobile App
Real-time Business Visibility
eccrm.in/dashboard
CRM Software
Sales Pipeline Visibility ↑ Real-time
Field Technicians Connected ● Live

CRM Software Built for Sales & Field Service Business

25+
Years of
Experience
5000+
Trusted
Businesses
5+
Countries
Solutions for
Multiple Industries
ECCRM FEATURES

All-in-One CRM Software Tools for
Sales & Service Teams

ECCRM brings the essential tools your sales, customer service and field teams need into one connected CRM Software platform. Instead of managing customer information across spreadsheets, emails and disconnected applications, teams can manage enquiries, opportunities, customers, service requests, activities and follow-ups from a centralized system.

Customer
Data
Automation
Analytics
Mobile
Access
Sales CRM Software Field Service CRM Software
SALES CRM DASHBOARD Interactive Preview
ADDITIONAL POWERFUL ECCRM SOFTWARE CAPABILITIES

Built with Essential Tools to Help your Teams Work Smarter

Easy UI/UX Interface User-friendly and modern interface
Security & Compliance Keep your business data safe
Analytics & Reporting Get real-time business insights
Communication Tools Connect teams and customers easily
CUSTOMER RELATIONSHIP MANAGEMENT - LIFECYCLE

From First Enquiry to Long-Term Customer Growth

ECCRM Software connects the complete customer lifecycle across sales, service and field operations. Every stage can be tracked through one connected CRM system, giving teams better visibility from the first enquiry through sales, service delivery and AMC management.

01
Lead Capture Attract & capture
02
Qualification Assess fit & requirements
03
Quotation Convert opportunity
04
Sales Order Confirm the sale
05
Onboarding Start the relationship
06
Service Request Support the customer
07
Work Order Plan the service
08
Execution Complete the job
09
Service Report Document the work
10
AMC Management Maintain & retain
SALES Attract → Convert
SERVICE & FIELD OPERATIONS Support → Resolve
AFTER-SALES Support → Maintain
One connected customer journey. From the first enquiry to every service interaction, and every future opportunity.
ECCRM IN ACTION

Everything your Business Needs, Connected in One CRM Software

ECCRM Bring your sales, customer management and service operations together with an integrated CRM Software designed to support your everyday business activities.

Live Sales VisibilityPipeline activity in one view
ECCRM Sales CRM software dashboard ECCRM customer management dashboard ECCRM Service CRM software dashboard ECCRM Field Service CRM dashboard ECCRM mobile CRM application ECCRM business analytics and reporting dashboard
Connected Sales WorkspaceLeads → Opportunities → Orders
ECCRM SALES CRM
01SALES AUTOMATION SOFTWARE

Turn Every Enquiry Into an Opportunity.

ECCRM Sales CRM helps sales teams capture enquiries, manage leads, track opportunities, schedule follow-ups, create quotations and maintain customer information in one centralized platform.

01
Lead ManagementCapture, qualify and organize every sales enquiry.
02
Opportunity TrackingSee where every potential deal stands.
03
Follow-ups & ActivitiesKeep calls, meetings and tasks moving on time.
04
Quotation & Sales OrdersMove approved opportunities towards business.
05
Customer 360°Bring contacts, conversations and history together.
06
Sales AnalyticsUnderstand pipeline movement and team performance.
Explore Sales CRM ↗
✓
One Connected WorkspaceBring customer-facing teams together.
✓
Complete Customer VisibilityKeep important interactions accessible.
✓
Office-to-Field ConnectionKeep information moving with your teams.
✓
Actionable Business InsightTurn activity into useful visibility.
SALES CRM MOBILE APP

Empower your Sales Team Wherever They Work

ECCRM Mobile CRM gives sales and field teams access to customer information, enquiries, tasks, follow-ups and quotations while they are away from the office. Teams can stay connected with customer activities and sales operations from their mobile devices.

Lead & Enquiry Management
Customer & Contact History
Tasks, Calls & Appointments
Create & Share Quotations
Real-Time Team Updates
ECCRM mobile CRM app Explore Sales CRM
Take your sales operations wherever your team goes.
ECCRM CRM Mobile App
Sales Performance +32%
Nearby Customers 18 Active
Faster Lead Follow-up Respond faster and stay organised
Better Customer Visibility Keep every interaction connected
Quicker Quotations Create and share quotations on the go
Connected Sales Teams Keep teams aligned in real time
FIELD SERVICE CRM SOFTWARE

From Service Request to Technician Completion

ECCRM Field Service Management Software connects customer service requests with scheduling, technician dispatch, work orders and service reporting. Service teams can coordinate field activities while managers gain visibility into ongoing jobs and completed work.

01
Customer Request Capture service requests and customer issues instantly.
02
Service Ticket Create and organize service tickets with complete customer history.
03
Schedule Assign jobs based on technician availability, location and workload.
04
Technician Dispatch Get the right technician to the right customer with clear job information.
05
Work Order Track job progress, parts, notes and service activities in real time.
06
Service Report Complete the job with digital reports and customer-ready service records.
Explore Field Service Management Connected service operations from request to completion
FIELD SERVICE Technician Dashboard
VK
Today's Jobs 12
In Progress 07
1
2
3
4
Next Job AC Maintenance 1.2 km · 8 min
Today's Schedule View All
09:00
AC Maintenance Global Systems · Andheri
In Progress
11:30
Installation Tech Solutions · Goregaon
Assigned
Live technician tracking Updated now
VK
Technician Vikram Singh On the way · 1.2 km
Service Completed Job #FS-1028
Centralized Requests One place for every service request
Smart Scheduling Organize jobs and technician availability
Real-Time Visibility Know where every job stands
Digital Completion Close jobs with complete service records
WITHOUT CRM SOFTWARE CHALLENGES

Is your Sales & Service Operation Getting Harder to Manage?

As businesses grow, without a CRM system, customer information can become scattered across spreadsheets, emails, messaging applications and disconnected systems. Sales teams may miss follow-ups, service teams may struggle with response times, and field managers may have limited visibility into technician activities.

01
Sales Operations

Sales Challenges

When sales activities are scattered across different tools, opportunities can easily slip through the cracks.

  • Missed follow-ups
  • Scattered customer data
  • Poor pipeline visibility
  • Manual quotations
  • Untracked opportunities
Sales teams need complete visibility
02
Customer Service

Service Challenges

Without connected service processes, customer requests can take longer to resolve and become harder to track.

  • Delayed service responses
  • Unorganized tickets
  • Missed AMC renewals
  • Difficult service history
  • Poor customer communication
Service teams need connected workflows
03
Field Operations

Field Challenges

Managing technicians, schedules and field activities manually can make everyday service operations difficult.

  • Difficult technician scheduling
  • Manual dispatch
  • Limited field visibility
  • Paper-based service reports
  • Spare part tracking issues
Field teams need real-time visibility
What if your sales, service & field teams could work from one connected platform? ECCRM connects sales, service and field operations through one centralized CRM platform.
See How ECCRM Works
BUSINESS IMPACT OF USING CRM SOFTWARE

What ECCRM Helps your Business Achieve

ECCRM Software brings customer information, sales activities and service operations together so teams can work with better visibility, respond to customers more effectively and make informed business decisions.

360° Customer visibility
100% Activity traceability
1 Connected customer record
24/7 Business visibility
CRM SOLUTION FOR SALES-LED BUSINESSES

Move opportunities from lead to order without losing momentum.

4 critical sales stages
01

Faster Lead Follow-Up

Keep every enquiry visible with assigned owners, reminders, tasks and follow-up history.

1 lead → owner → task → follow-up
02

Quote-to-Order Visibility

See which quotations are pending, followed up, approved or ready to convert into orders.

4 stages Lead → Quote → Follow-up → Order
03

360° Customer Context

Give salespeople access to contacts, conversations, tasks, quotations and previous interactions.

1 view Customer history at a glance
04

Pipeline Decisions with Data

Replace scattered spreadsheets with live sales activity, pipeline and performance visibility.

Live Pipeline → activity → performance
Sales conversion point Every lead gets an owner, every opportunity gets a next action, and every quotation has a follow-up path.
CRM SOLUTION FOR SERVICE-LED BUSINESSES

Turn every service request into a controlled service operation.

5 service control points
01

Faster Service Response

Capture requests centrally and route them into a structured ticket and service workflow.

1 request → ticket → assignment → action
02

Smarter Technician Allocation

Give service teams the information they need to assign and manage jobs efficiently.

1 job → technician → location → status
03

100% Service Activity Trail

Keep service notes, job updates, reports and customer interactions connected to the record.

1 history Request → job → report
04

AMC & Renewal Visibility

Keep contracts, service commitments and upcoming renewals visible before they become missed opportunities.

1 renewal view Active → due → renewal
Service conversion point Every service request becomes a trackable operation — from assignment and technician activity to completion and renewal.
FOR SALES + SERVICE BUSINESSES

Connect the sale to the entire customer lifecycle.

1 connected customer record
01

Sales-to-Service Handover

Give service teams the customer context created during the sales process instead of starting from zero.

1 handover Sales → Service → Customer
02

360° Customer History

Sales and service teams work from the same customer context, reducing disconnected conversations.

360° Sales + Service + History
03

More Revenue Opportunities

Use service interactions, customer history and contract information to identify future opportunities.

3 signals Service → AMC → Opportunity
04

One Platform Instead of Silos

Keep customer, sales, service and after-sales operations connected through one CRM platform.

1 platform One customer. Connected teams.
ECCRM conversion point The customer you acquire through sales can continue through service, AMC, renewal and future sales — with the relationship staying connected.
See how ECCRM fits your business workflow. Sales, service or both — start with the operation you need to control.
Explore ECCRM
Industry-Focused CRM Software Development

CRM Software for Multiple Industries

ECCRM provides flexible CRM solutions for businesses with different sales, service and customer management requirements. Industry-specific workflows can be configured around the way your teams operate.

View All Industry Solutions
Custom CRM Software Development Services

Your Business is Unique. Your CRM Should Be Too.

ECCRM specializes in Custom CRM Software Development for the unique business needs. Our team collaborates and provides solutions that enhance customer relationships and streamline processes with flexible CRM systems, including Mobile CRM Development to manage leads, automate marketing, and improve collaboration for lasting success.

BUILT AROUND YOUR BUSINESS

Configure ECCRM Your Way

Adapt your CRM Software to the way your business works — from customer fields and approvals to workflows, reporting and integrations.

Custom fields and forms Capture the information your teams need.
End-to-end workflow automation Move enquiries and service processes forward.
Multi-level approval management Keep important business decisions controlled.
Custom reports and dashboards Turn operational activity into useful insights.
Integration with existing systems Connect ECCRM with your business ecosystem.
Discuss your CRM Requirements
eccrm logo

Connect ECCRM With Your Business Systems

ECCRM can work as part of your wider business technology environment. Connect customer and operational information with the systems your teams already use to create a more connected workflow.

ERP
Accounting
Email
SMS
APIs
Mobile
Custom
Third-party
Talk To Our Team
YOUR BUSINESS DATA MATTERS

Your Business Data Matters

Build your CRM environment around controlled access, traceability, data protection and reliable day-to-day operations.

Enterprise-Ready Security Designed around controlled business access
→

Access Control

Role-based access for the right users.

Controlled Access

Data Security

Secure business information and access.

Protected Data

Regular Backup

Backup practices designed for data safety.

Data Protection

User Permissions

Granular control over module access.

Multi-Level Access

Audit Tracking

Track important activities and changes.

Activity Traceability

Reliable Maintenance

Support smooth and stable operations.

Stable Operations
✓ Flexible CRM ✓ Connected Systems ✓ Custom Workflows ✓ Controlled Access ✓ Business-Ready Reporting
Why Businesses Need a CRM Software System

Why Businesses Choose ECCRM

Our CRM Software is designed for businesses that need sales, service and field operations to work together rather than operate as disconnected systems.

01

25+ Years of Product Experience

Built on more than 25 years of experience developing business software and solutions for different operational requirements.

25+ Years of experience
02

Sales + Service + Field in One Platform

Connect lead management, customer follow-up, quotations, service requests and field operations through one connected CRM.

Sales → Service → Field
03

Mobile-Ready for Teams on the Move

Give salespeople and service teams access to customer information, tasks and operational updates wherever work happens.

24/7 Access from anywhere
04

Configurable to your Business Process

Configure fields, workflows, approvals and operating processes around the way your business actually works.

Fields Workflows Approvals
05

Industry-Focused Workflows

Organize CRM operations around industry-specific processes instead of forcing every business into the same generic workflow.

Manufacturing HVAC Retail Field Service
06

Implementation & Ongoing Support

Move from setup to everyday usage with implementation guidance, customization support and assistance for your operational requirements.

✓ From implementation to everyday operations
Your business has its own way of working. ECCRM can be configured around your sales, service and field operations.
Discuss your Requirements →
CRM SOFTWARE IMPLEMENTATION

Getting Started With ECCRM is Simple

From understanding your business requirements to configuring the CRM and training your team, CRM Software System provides a structured path to implementation.

01
STEP 01

Understand Your Business

We understand your sales, service and field operations before recommending the right setup.

02
STEP 02

See ECCRM In Action

Explore the workflows, dashboards and features that match your business requirements.

03
STEP 03

Configure ECCRM

Configure fields, workflows, approvals and modules around the way your business operates.

04
STEP 04

Train Your Team

Help your teams understand the system and confidently adopt their day-to-day workflows.

05
STEP 05

Go Live

Move your operations into ECCRM and continue with support as your business grows.

NOT SURE WHERE TO START? Talk to an ECCRM Expert

Tell us what you want to manage and we'll help you identify the right ECCRM approach.

Talk to an ECCRM Expert →
ECCRM FAQ

Frequently Asked Questions
About ECCRM

Find clear answers about ECCRM CRM, sales management, service operations, field teams, mobile apps, customization and integrations.

ECCRM is a CRM software platform designed to help businesses manage sales, customer relationships, service operations and field activities from one connected system. It includes capabilities for lead management, sales pipelines, customer management, service requests, work orders, reporting, mobile access and workflow management.

Yes. ECCRM brings sales and service operations together in one platform. Businesses can manage customer enquiries, leads, quotations, sales activities, service requests and customer interactions within a connected CRM environment.

ECCRM can be configured to support businesses operating across multiple branches, locations and teams. This helps coordinate customer information, sales activities and service operations across the organization. The available structure and access permissions depend on the selected product configuration and licensing.

Yes. Existing customer and business data can be assessed for migration to ECCRM. The migration approach depends on the data format, quality, volume and agreed scope. Reviewing your current spreadsheets or database helps the team identify the information that can be transferred and plan the migration process.

ECCRM offers configuration and customization options to align the CRM with your business workflows. Depending on the requirement, the team can review items such as fields, process steps, approvals and reports. Share your current workflow with the ECCRM team to discuss the suitable configuration.

ECCRM provides mobile app capabilities for supported sales and service activities. Depending on the application and configuration, team members can access relevant customer information and carry out assigned activities while working outside the office. Ask for a demonstration of the mobile features relevant to your team.

Yes. ECCRM's supported field service capabilities help businesses coordinate technician job assignments, view GPS location information and follow service progress updates. This gives service managers better visibility into field activities and helps them keep track of assigned jobs and customer service requests.

Yes. ECCRM supports the management of relevant Annual Maintenance Contract (AMC) and warranty information, along with customer service history. This helps businesses organize contract-related details and review service information when handling customer requests and planned maintenance activities.

ECCRM implementation time depends on the modules selected, business process requirements, configuration, data migration and overall operational complexity. After understanding your requirements, the ECSOFT team can discuss the implementation scope and an estimated timeline for your business.

ECSOFT can discuss implementation, user onboarding, product training and support arrangements for your ECCRM solution. The applicable services and support coverage will depend on the selected solution and the terms agreed with your business.

Yes. You can request a personalized ECCRM product demonstration before making a purchase decision. The demo can help you understand relevant CRM features and workflows for sales management, customer management, service requests and field service operations based on your business requirements.

To get started, contact the ECSOFT team and explain your sales, customer management or service operation requirements. The team can discuss your needs, identify the relevant ECCRM capabilities and arrange a product demonstration so you can evaluate the solution for your business.